Refund policy

Because all Jen's Buns products are made fresh and are perishable food items, we do not accept returns or exchanges.

If there is an issue with your order, please contact us within 48 hours of delivery at info@jensbuns.com and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We may request additional information to evaluate the claim.

Approved Issues

We may offer a replacement, store credit, or refund for verified issues including:

• Mold or spoilage upon arrival
• Products damaged during transit
• Incorrect items received
• Missing items

All claims must include photo documentation. Claims submitted without photos may not be approved.

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery times are outside of our control. Carrier delays do not automatically qualify for a refund, replacement, or store credit.

Natural Characteristics of Artisan Sourdough

Our breads are handcrafted artisan sourdough products and naturally have a firmer crust and different texture than commercially produced bread. Variations in crust, appearance, color, shape, texture, and flavor are normal and are not considered defects.

Customer Satisfaction

If you are unhappy with your order, please contact us. While we cannot guarantee refunds for preference-based concerns, we review each situation individually and may offer store credit at our discretion.

Refunds

Refunds are not guaranteed and are issued solely at the discretion of Jen's Buns. If a refund is approved, it will be issued to the original payment method.

Store Credit

In many cases, approved claims may be resolved through store credit or replacement products rather than a refund.