Shipping policy
Last Updated: March 2026
Processing Time
All Jen's Buns products are baked fresh to order.
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing times may increase during holidays, promotions, severe weather, or periods of high order volume.
Once your order ships, you will receive a tracking number via email.
Shipping Methods
Orders are shipped using USPS Priority Mail, USPS Priority Mail Express, UPS, or other available carriers.
Delivery time estimates provided by carriers are estimates only and are not guaranteed.
Shipping Delays
Once a package has been accepted by the shipping carrier, delivery is outside of Jen's Buns' control.
Carrier delays caused by weather, transportation issues, holidays, staffing shortages, routing errors, or other carrier-related events do not automatically qualify for a refund, replacement, or store credit.
Lost Packages
If tracking shows that a package is lost in transit, please contact us and we will work with the carrier to investigate.
Packages marked as "Delivered" by the carrier are considered successfully delivered. Customers should contact the carrier directly regarding theft, misdelivery, or missing packages after delivery confirmation.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• Photos of the product
• Photos of the packaging
• Photos of any visible damage
Claims submitted without photo documentation may not be approved.
Perishable Products
Jen's Buns products are handmade artisan baked goods.
Due to the perishable nature of our products, we do not accept returns of food items.
Natural variations in crust, texture, appearance, color, shape, and flavor are normal and are not considered defects.
Order Issues
If you believe there is an issue with your order, please contact info@jensbuns.com within 48 hours of delivery.
Approved claims may be resolved through replacement products, store credit, or refunds at the sole discretion of Jen's Buns.
Order Changes & Cancellations
Because production begins shortly after an order is placed, orders cannot be canceled or modified once processing has begun.
Shipping Restrictions
We currently ship within the United States only.
Contact
Questions regarding shipping or delivery may be directed to: